Omnichannel Customer Communication Platform
Manage every customer conversation from one place. Connect WhatsApp, Instagram, Email, Web Chat, and more with AI-powered routing, automation, collaboration, and customer insights.
Trusted by leading companies
Choose a workflow to see how Goapp works in real business scenarios
Popular Channels
Direct Web and Mobile Chat
Add real-time customer communication to your own websites and mobile applications.
Reach customers on the world’s most popular messaging platform with official business messaging
Turn Instagram DMs into customer conversations for sales and support
Manage customer emails alongside chats and messages in a unified inbox
Explore key capabilities in Goapp Communication
Bring every customer conversation into one unified workspace. Agents no longer need to switch between WhatsApp, Instagram, Email, or Web Chat
Route conversations to the right inbox, team, branch, or agent based on channel, source, keyword, customer data, or business rules.
Support manual assignment, round robin, no-answer rerouting, user groups, team hierarchy, and workload balancing.
Build structured chat experiences for customer service, lead capture, registration, ordering, booking, and self-service
Use internal comments, mentions, tags, notes, custom fields, and conversation history
Receive and make voice and WhatsApp call
Use AI to understand, organize, and summarize customer conversations automatically
Create and send standardized replies, WhatsApp templates, follow-up messages, and campaign messages
Monitor first response time, handling time, resolution time, agent workload with custom SLA rules and times
Track conversation sources from ads, short links, QR codes, Instagram, Google, campaigns, and custom referral data
Collect CSAT, NPS, or custom feedback after conversations or support resolution
Automate follow ups and escalation with auto snooze, auto send message, auto escalate and custom script
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